Terms of service

Last updated: 13 November 2026

These Terms of Service ("Terms") apply to all purchases made on www.myaurae.com (the "Website"), operated by Olivia Bernard Turion, a French sole trader (Entrepreneur Individuel) registered under SIREN 892 343 260, trading as MyAurae, whose business address is 45 rue Fontvieille, Les Fuschias F2, 06250 Mougins, France ("MyAurae", "we", "us"). By placing an order, you agree to these Terms. Nothing in these Terms affects your statutory rights as a consumer.

1. Who can buy

Our products are sold to consumers aged 18 or over, for delivery to the United Kingdom, the United States, Canada, Australia and New Zealand.

2. Products

We make every effort to display our products accurately. Colours may vary slightly depending on your screen. Our shapewear smooths and supports the appearance of your figure under clothing. It is not a medical device and does not cause weight loss or treat any medical condition, including diastasis recti. After childbirth or surgery, please consult your midwife, GP or healthcare professional before wearing any compression garment.

3. Prices and offers

Prices are shown in the currency of your region. Prices shown at checkout are final for UK customers: there are no extra taxes or duties to pay on delivery. Bundle offers (for example "Buy 1, get 1 free") and promotions are valid while stated on the Website and only for the period shown. Any "was" price shown corresponds to the price at which the item was genuinely offered for sale. If we make an obvious pricing error, we will contact you before dispatch and you may cancel your order for a full refund.

4. Placing an order

Your order is an offer to buy. A contract is formed when we send you a dispatch confirmation email. We may refuse an order if the item is out of stock, if there is a pricing error, or if we suspect fraud; in that case you will be fully refunded.

5. Payment

Payment is taken at the time of order through our secure checkout provided by Shopify and its payment partners. We never store your full card details.

6. Delivery

Delivery times and costs are set out in our Shipping Policy. Risk in the products passes to you on delivery.

7. Cancellations, returns and refunds

You have a legal right to cancel within 14 days of receiving your order (UK and EU customers), and you also benefit from our 90-day money-back guarantee. Full details are in our Refund Policy.

8. Your statutory rights

Goods must be as described, of satisfactory quality and fit for purpose under the Consumer Rights Act 2015 (UK). Customers in Australia benefit from the consumer guarantees under the Australian Consumer Law, and customers in New Zealand from the Consumer Guarantees Act 1993. Customers in the United States and Canada benefit from the consumer protection laws of their state or province. Our 90-day guarantee is in addition to these rights.

9. Reviews and customer content

Reviews published on our Website are written by verified customers. We do not edit reviews to change their meaning, and we publish both positive and negative reviews.

10. Liability

We are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms. We do not exclude or limit our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, or for fraud.

11. Personal data

We process your personal data in accordance with our Privacy Policy.

12. Changes to these Terms

We may update these Terms from time to time. The Terms in force at the time of your order apply to that order.

13. Governing law and disputes

These Terms are governed by French law. However, if you are a consumer, you keep the protection of the mandatory consumer laws of the country where you live, and you may bring proceedings in the courts of that country. If you have a complaint, please contact us first at support@myaurae.com so we can try to resolve it. Customers in the European Union may also refer a dispute free of charge to our consumer mediator: CM2C, 49 rue de Ponthieu, 75008 Paris, France – www.cm2c.net.