Refund policy

Last updated: 13 November 2026

At MyAurae, we want you to love your shapewear. This policy explains your statutory rights and our additional 90-day money-back guarantee. Nothing in this policy affects your statutory rights as a consumer.

1. 90-day money-back guarantee

If you are not happy with your order for any reason, you can request a full refund within 90 days of the date you received it.

  • No need to send the item back. For hygiene reasons, we do not ask you to return worn or unworn shapewear.
  • Email us at support@myaurae.com with your order number and a short reason for your request.
  • We will confirm your refund within 3 business days and refund it to your original payment method within 14 days.
  • The guarantee applies once per customer and per order. We may decline requests that show clear signs of abuse (for example, repeated claims across many orders).

2. Your legal right to cancel (UK and EU customers)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (UK) and EU consumer law, you have the right to cancel your order within 14 days of receiving your goods, without giving any reason. To cancel, simply email support@myaurae.com with a clear statement that you wish to cancel and your order number. You will be refunded within 14 days, including standard delivery costs. As we do not require items to be returned, you will not be charged any return costs.

3. Faulty, damaged or incorrect items

If your item arrives faulty, damaged or not as described, please email us within 30 days of delivery with your order number and a photo of the issue. We will offer a free replacement or a full refund. This is in addition to your rights under the Consumer Rights Act 2015 (UK), the Australian Consumer Law, the New Zealand Consumer Guarantees Act 1993 and other applicable consumer laws.

4. Wrong size

If your size isn't right, email us and we will send you a different size. You can also use our 90-day money-back guarantee instead.

5. Bundle offers and free gifts

Refunds for multi-pack offers are based on the price you actually paid. Free gifts (such as the free ebook) do not need to be returned and are not refunded separately.

6. Cancelling before dispatch

You can cancel your order free of charge before it is dispatched by emailing support@myaurae.com. Once dispatched, the 14-day cancellation right and our 90-day guarantee apply.

7. Contact

For any question about refunds, contact us at support@myaurae.com. We reply within 2 business days.